/* --- Design tokens ------------------------------------------------------
   Terminal/operator console. Warm-light background, amber as signal colour,
   IBM Plex for that refined-technical feel.
-------------------------------------------------------------------------*/
:root {
  --bg:           #f5f3ee;
  --bg-elev:      #ffffff;
  --bg-elev-2:    #eceae3;
  --border:       #d9d4ca;
  --border-soft:  #e7e3da;
  --text:         #1c1a17;
  --text-dim:     #57534b;
  --text-muted:   #8a857b;

  --amber:        #b5730a;
  --amber-dim:    #e0b878;
  --green:        #2f8f5b;
  --green-dim:    #bfe3cf;
  --red:          #cc3a3f;
  --red-dim:      #f0c4c6;
  --blue:         #3a63c0;

  --mono:         'IBM Plex Mono', ui-monospace, monospace;
  --sans:         'IBM Plex Sans', system-ui, sans-serif;

  --radius:       4px;
  --radius-lg:    8px;

  --shadow:       0 1px 0 rgba(255,255,255,.6) inset, 0 8px 24px rgba(28,26,23,.08);
}

*, *::before, *::after { box-sizing: border-box; }

html, body {
  margin: 0;
  padding: 0;
  background: var(--bg);
  color: var(--text);
  font-family: var(--sans);
  font-feature-settings: 'ss02', 'cv11';
  min-height: 100vh;
  /* subtle scanline-like texture */
  background-image:
    radial-gradient(circle at 20% 0%, rgba(245,165,36,.04), transparent 40%),
    radial-gradient(circle at 100% 100%, rgba(122,162,247,.03), transparent 50%);
  background-attachment: fixed;
}

button { font-family: inherit; }

/* --- Topbar ------------------------------------------------------------*/
.topbar {
  display: grid;
  grid-template-columns: auto 1fr auto auto;
  align-items: center;
  gap: 24px;
  padding: 14px 28px;
  border-bottom: 1px solid var(--border);
  background: linear-gradient(180deg, var(--bg-elev) 0%, var(--bg) 100%);
  position: sticky;
  top: 0;
  z-index: 10;
}

.topbar-nav { grid-template-columns: auto 1fr auto; }

.brand {
  display: flex;
  align-items: baseline;
  gap: 10px;
  font-family: var(--mono);
  letter-spacing: .02em;
  text-decoration: none;
  color: inherit;
}

/* --- Navigazione principale --------------------------------------------*/
.mainnav {
  display: flex;
  align-items: center;
  gap: 4px;
  font-family: var(--mono);
}
.navlink {
  padding: 8px 14px;
  border-radius: var(--radius);
  font-size: 12px;
  letter-spacing: .1em;
  text-transform: uppercase;
  text-decoration: none;
  color: var(--text-dim);
  border: 1px solid transparent;
  transition: background .15s, color .15s, border-color .15s;
}
.navlink:hover {
  color: var(--amber);
  background: rgba(245,165,36,.06);
}
.navlink.is-active {
  color: var(--amber);
  border-color: var(--amber-dim);
  background: rgba(245,165,36,.08);
}

@media (max-width: 720px) {
  .topbar-nav { grid-template-columns: 1fr; }
  .mainnav { flex-wrap: wrap; }
}
.brand-mark  { color: var(--amber); font-size: 18px; animation: pulse 2.4s ease-in-out infinite; }
.brand-name  { font-weight: 600; font-size: 15px; letter-spacing: .08em; }
.brand-dot   { color: var(--amber); }
@keyframes pulse { 0%, 100% { opacity: 1; } 50% { opacity: .35; } }

.user-box {
  display: flex;
  align-items: center;
  gap: 12px;
  min-width: 200px;
  padding: 6px 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: var(--bg-elev-2);
  font-family: var(--mono);
}
.user-box .user-info {
  display: flex;
  flex-direction: column;
  gap: 0;
  line-height: 1.2;
}
.user-box .user-label {
  font-size: 9px;
  letter-spacing: .18em;
  color: var(--text-muted);
  text-transform: uppercase;
}
.user-box .user-name {
  font-size: 13px;
  color: var(--text);
  font-weight: 500;
}
.user-box .user-role {
  font-size: 9px;
  letter-spacing: .16em;
  text-transform: uppercase;
  padding: 2px 8px;
  border-radius: var(--radius);
  border: 1px solid var(--border);
  color: var(--text-dim);
  font-weight: 500;
}
.user-box .user-role[data-role="admin"] {
  color: var(--amber);
  border-color: var(--amber-dim);
  background: rgba(245,165,36,.08);
}
.user-box .user-role[data-role="operator"] {
  color: var(--blue);
  border-color: rgba(122,162,247,.35);
  background: rgba(122,162,247,.08);
}
.btn-sm {
  padding: 5px 10px;
  font-size: 10px;
}

.stats {
  display: flex;
  gap: 4px;
  font-family: var(--mono);
}
.stat {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  padding: 8px 14px;
  border-left: 1px solid var(--border-soft);
  min-width: 72px;
  /* reset <button>/<a> defaults */
  background: transparent;
  border-top: none;
  border-right: none;
  border-bottom: none;
  color: inherit;
  font: inherit;
  cursor: pointer;
  text-align: left;
  text-decoration: none;
  border-radius: var(--radius);
  transition: background .15s, box-shadow .15s;
}
.stat:first-child { border-left: none; }
.stat:hover {
  background: rgba(245,165,36,.06);
  box-shadow: inset 0 0 0 1px rgba(245,165,36,.25);
}
.stat:focus-visible {
  outline: none;
  box-shadow: 0 0 0 2px rgba(245,165,36,.4);
}
.stat:active { transform: translateY(1px); }
.stat .k {
  font-size: 9px;
  letter-spacing: .18em;
  color: var(--text-muted);
  text-transform: uppercase;
}
.stat .v {
  font-size: 22px;
  font-weight: 500;
  color: var(--text);
  line-height: 1.1;
  margin-top: 2px;
  font-variant-numeric: tabular-nums;
}
.stat-ok .v { color: var(--green); }

.toolbar { display: flex; gap: 8px; }

/* --- Page container (pagine non-console) -------------------------------*/
.page {
  max-width: 1024px;
  margin: 0 auto;
  padding: 24px 28px;
  display: flex;
  flex-direction: column;
  gap: 20px;
}
.page-wide { max-width: 1400px; }
.page-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  flex-wrap: wrap;
}
.page-title {
  margin: 0;
  font-family: var(--mono);
  font-size: 14px;
  letter-spacing: .18em;
  text-transform: uppercase;
  color: var(--text);
}
.page-title.is-danger { color: var(--red); }
.page-actions {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

/* Barra statistiche sopra la console */
.stats-bar {
  max-width: 1600px;
  margin: 0 auto;
  width: 100%;
  padding: 20px 28px 0;
}

@media (max-width: 960px) {
  .page  { padding: 16px; }
  .stats-bar { padding: 16px 16px 0; overflow-x: auto; }
}

/* --- Main grid ----------------------------------------------------------*/
.main {
  display: grid;
  grid-template-columns: 1.2fr 1fr;
  grid-template-rows: auto auto auto;
  gap: 20px;
  padding: 24px 28px;
  max-width: 1600px;
  margin: 0 auto;
}
.customer      { grid-column: 1 / 2; grid-row: 1 / 3; }
.outcomes      { grid-column: 2 / 3; grid-row: 1 / 2; }
.history       { grid-column: 2 / 3; grid-row: 2 / 3; }
.questionnaire { grid-column: 1 / 3; grid-row: 3 / 4; }

@media (max-width: 960px) {
  .main { grid-template-columns: 1fr; }
  .customer, .outcomes, .history, .questionnaire { grid-column: 1; grid-row: auto; }
  .topbar { grid-template-columns: 1fr; gap: 12px; padding: 14px 16px; }
  .stats { overflow-x: auto; }
  .main  { padding: 16px; }
}

/* --- Card --------------------------------------------------------------*/
.card {
  background: var(--bg-elev);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow);
  padding: 20px 22px;
  display: flex;
  flex-direction: column;
  gap: 16px;
}
.card-head {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  padding-bottom: 10px;
  border-bottom: 1px dashed var(--border);
}
.label {
  font-family: var(--mono);
  font-size: 10px;
  letter-spacing: .22em;
  color: var(--text-muted);
  text-transform: uppercase;
}
.customer-id {
  font-family: var(--mono);
  color: var(--amber);
  font-size: 13px;
}

/* --- Customer card -----------------------------------------------------*/
.customer-body {
  display: flex;
  flex-direction: column;
  gap: 14px;
  min-height: 220px;
}
.customer-body .empty {
  color: var(--text-muted);
  font-family: var(--mono);
  font-size: 14px;
  text-align: center;
  margin: auto;
  line-height: 1.6;
}
.customer-name {
  font-size: 28px;
  font-weight: 600;
  letter-spacing: -.01em;
  margin: 0;
}
.customer-phone {
  font-family: var(--mono);
  font-size: 32px;
  font-weight: 400;
  color: var(--amber);
  letter-spacing: .02em;
  margin: 4px 0 0;
  font-variant-numeric: tabular-nums;
}
.customer-meta {
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 4px 16px;
  font-family: var(--mono);
  font-size: 13px;
  padding-top: 12px;
  border-top: 1px solid var(--border-soft);
}
.customer-meta dt {
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: .12em;
  font-size: 10px;
  align-self: center;
}
.customer-meta dd {
  color: var(--text);
  margin: 0;
  word-break: break-word;
}

.call-row {
  margin-top: auto;
  padding-top: 16px;
  border-top: 1px solid var(--border-soft);
  display: flex;
  align-items: center;
  gap: 16px;
}
.call-status {
  font-family: var(--mono);
  font-size: 12px;
  color: var(--text-dim);
  letter-spacing: .04em;
}

/* --- Buttons -----------------------------------------------------------*/
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 10px 18px;
  border-radius: var(--radius);
  border: 1px solid var(--border);
  background: var(--bg-elev-2);
  color: var(--text);
  font-family: var(--mono);
  font-size: 12px;
  letter-spacing: .1em;
  text-transform: uppercase;
  text-decoration: none;
  cursor: pointer;
  transition: transform .05s ease, background .15s, border-color .15s, color .15s;
  user-select: none;
}
.btn:hover:not(:disabled) {
  border-color: var(--amber-dim);
  color: var(--amber);
}
.btn:active:not(:disabled) { transform: translateY(1px); }
.btn:disabled { opacity: .35; cursor: not-allowed; }

.btn-primary {
  background: var(--amber);
  color: #fff;
  border-color: var(--amber);
  font-weight: 600;
  padding: 12px 24px;
  font-size: 13px;
}
.btn-primary:hover:not(:disabled) {
  background: #946008;
  color: #fff;
}
.btn-primary .dot {
  width: 8px; height: 8px;
  border-radius: 50%;
  background: #fff;
  animation: pulse 1.8s ease-in-out infinite;
}

.btn-save {
  background: var(--green-dim);
  border-color: var(--green);
  color: var(--green);
  font-weight: 600;
}
.btn-save:hover:not(:disabled) {
  background: var(--green);
  color: #0a1a10;
}

.btn-ghost { background: transparent; }

.btn-danger {
  background: transparent;
  border-color: var(--red-dim);
  color: var(--red);
}
.btn-danger:hover:not(:disabled) {
  border-color: var(--red);
  color: var(--red);
  background: rgba(229,72,77,.08);
}

.btn-danger-solid {
  background: var(--red-dim);
  border-color: var(--red);
  color: var(--red);
  font-weight: 600;
}
.btn-danger-solid:hover:not(:disabled) {
  background: var(--red);
  color: #1a0707;
  border-color: var(--red);
}

/* --- Outcome grid ------------------------------------------------------*/
.outcome-grid {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 8px;
}
.outcome-btn {
  padding: 14px 12px;
  border: 1px solid var(--border);
  background: var(--bg-elev-2);
  color: var(--text);
  border-radius: var(--radius);
  cursor: pointer;
  font-family: var(--mono);
  font-size: 12px;
  letter-spacing: .06em;
  text-transform: uppercase;
  text-align: left;
  transition: all .15s;
  display: flex;
  align-items: center;
  gap: 10px;
  position: relative;
}
.outcome-btn::before {
  content: '';
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--text-muted);
  transition: background .15s, box-shadow .15s;
}
.outcome-btn:hover { border-color: var(--text-dim); }
.outcome-btn.is-closes::before   { background: var(--green); }
.outcome-btn.is-retry::before    { background: var(--amber); }
.outcome-btn.is-danger::before   { background: var(--red); }

.outcome-btn.is-selected {
  border-color: var(--amber);
  background: rgba(245,165,36,.08);
  box-shadow: inset 0 0 0 1px rgba(245,165,36,.4);
}
.outcome-btn.is-selected::before {
  box-shadow: 0 0 8px currentColor;
}

.callback-row {
  display: flex;
  align-items: center;
  gap: 12px;
  font-family: var(--mono);
  font-size: 11px;
  letter-spacing: .1em;
  color: var(--text-muted);
  text-transform: uppercase;
}
.callback-row input {
  background: var(--bg-elev-2);
  border: 1px solid var(--border);
  color: var(--text);
  padding: 6px 10px;
  border-radius: var(--radius);
  font-family: var(--mono);
  font-size: 13px;
  color-scheme: light;
}

.notes-label {
  font-family: var(--mono);
  font-size: 10px;
  letter-spacing: .22em;
  color: var(--text-muted);
  text-transform: uppercase;
  margin-top: 4px;
}
textarea {
  background: var(--bg-elev-2);
  border: 1px solid var(--border);
  color: var(--text);
  border-radius: var(--radius);
  padding: 10px 12px;
  font-family: var(--mono);
  font-size: 13px;
  line-height: 1.5;
  resize: vertical;
  min-height: 80px;
  outline: none;
  transition: border-color .15s, box-shadow .15s;
}
textarea:focus {
  border-color: var(--amber);
  box-shadow: 0 0 0 2px rgba(245,165,36,.15);
}

.save-row {
  display: flex;
  gap: 8px;
  justify-content: flex-end;
}

/* --- Questionario ------------------------------------------------------*/
.q-hint {
  margin: 0;
  font-family: var(--mono);
  font-size: 11px;
  letter-spacing: .04em;
  color: var(--text-muted);
}
.q-body {
  display: flex;
  flex-direction: column;
  gap: 22px;
}
.q-body .empty {
  color: var(--text-muted);
  font-family: var(--mono);
  font-size: 13px;
  text-align: center;
  padding: 16px 0;
  margin: 0;
}
.q-section-title {
  font-family: var(--mono);
  font-size: 10px;
  letter-spacing: .22em;
  text-transform: uppercase;
  color: var(--amber);
  padding-bottom: 8px;
  border-bottom: 1px dashed var(--border);
  margin-bottom: 14px;
}
.q-grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 16px;
}
.q-field {
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.q-field.is-wide { grid-column: 1 / -1; }
.q-field[hidden] { display: none; }
.q-label {
  font-family: var(--mono);
  font-size: 11px;
  letter-spacing: .06em;
  color: var(--text-dim);
  line-height: 1.4;
}
.q-options {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}
.q-opt {
  padding: 7px 14px;
  border: 1px solid var(--border);
  background: var(--bg-elev-2);
  color: var(--text);
  border-radius: var(--radius);
  cursor: pointer;
  font-family: var(--mono);
  font-size: 12px;
  letter-spacing: .04em;
  transition: all .12s;
  user-select: none;
}
.q-opt:hover { border-color: var(--text-dim); }
.q-opt.is-selected {
  border-color: var(--amber);
  background: rgba(245,165,36,.1);
  color: var(--amber);
  box-shadow: inset 0 0 0 1px rgba(245,165,36,.4);
}
.q-rating {
  display: flex;
  flex-wrap: wrap;
  gap: 4px;
}
.q-rating .q-opt {
  min-width: 34px;
  padding: 7px 0;
  text-align: center;
  font-variant-numeric: tabular-nums;
}
.q-input {
  background: var(--bg-elev-2);
  border: 1px solid var(--border);
  color: var(--text);
  padding: 8px 12px;
  border-radius: var(--radius);
  font-family: var(--mono);
  font-size: 13px;
  outline: none;
  transition: border-color .15s, box-shadow .15s;
  max-width: 220px;
}
.q-field.is-wide .q-input,
.q-field.is-wide textarea { max-width: none; }
.q-input:focus {
  border-color: var(--amber);
  box-shadow: 0 0 0 2px rgba(245,165,36,.15);
}
.q-field textarea { min-height: 70px; }

/* --- History -----------------------------------------------------------*/
.history-list {
  display: flex;
  flex-direction: column;
  gap: 2px;
  font-family: var(--mono);
  font-size: 12px;
  max-height: 240px;
  overflow-y: auto;
}
.history-list .empty {
  color: var(--text-muted);
  text-align: center;
  padding: 20px 0;
  margin: 0;
}
.history-item {
  display: grid;
  grid-template-columns: auto auto 1fr;
  gap: 12px;
  padding: 8px 0;
  border-bottom: 1px solid var(--border-soft);
  align-items: baseline;
}
.history-item:last-child { border-bottom: none; }
.history-item .time     { color: var(--text-muted); white-space: nowrap; }
.history-item .outcome  { color: var(--amber); text-transform: uppercase; letter-spacing: .08em; font-size: 11px; }
.history-item .note     { color: var(--text-dim); overflow: hidden; text-overflow: ellipsis; }

/* --- Toast -------------------------------------------------------------*/
.toast {
  position: fixed;
  bottom: 24px;
  left: 50%;
  transform: translateX(-50%);
  background: var(--bg-elev-2);
  border: 1px solid var(--border);
  border-left: 3px solid var(--amber);
  color: var(--text);
  padding: 12px 20px;
  border-radius: var(--radius);
  font-family: var(--mono);
  font-size: 13px;
  box-shadow: var(--shadow);
  z-index: 100;
  animation: slideUp .25s ease;
}
.toast.is-error { border-left-color: var(--red); }
.toast.is-ok    { border-left-color: var(--green); }

@keyframes slideUp {
  from { opacity: 0; transform: translate(-50%, 10px); }
  to   { opacity: 1; transform: translate(-50%, 0); }
}

/* --- Pannelli stretti (reset, ecc.) ------------------------------------*/
.card.modal-narrow { max-width: 480px; width: 100%; }
.label.is-danger { color: var(--red); }

.reset-body {
  display: flex;
  flex-direction: column;
  gap: 14px;
}
.reset-warning {
  margin: 0;
  font-family: var(--mono);
  font-size: 13px;
  line-height: 1.55;
  color: var(--text);
  padding: 12px 14px;
  border: 1px solid var(--red-dim);
  border-left-width: 3px;
  border-radius: var(--radius);
  background: rgba(229,72,77,.06);
}
.reset-warning strong { color: var(--red); font-weight: 600; }
.reset-stats {
  margin: 0;
  font-family: var(--mono);
  font-size: 12px;
  color: var(--text-dim);
  letter-spacing: .04em;
}
#resetConfirm {
  background: var(--bg-elev-2);
  border: 1px solid var(--border);
  color: var(--text);
  padding: 10px 12px;
  font-family: var(--mono);
  font-size: 14px;
  letter-spacing: .12em;
  border-radius: var(--radius);
  outline: none;
  transition: border-color .15s, box-shadow .15s;
}
#resetConfirm:focus {
  border-color: var(--red);
  box-shadow: 0 0 0 2px rgba(229,72,77,.18);
}
.reset-body code {
  font-family: var(--mono);
  color: var(--red);
  background: rgba(229,72,77,.1);
  padding: 1px 6px;
  border-radius: 3px;
}
.modal-count {
  font-family: var(--mono);
  font-size: 12px;
  color: var(--text-muted);
  font-variant-numeric: tabular-nums;
}

/* --- Contacts list -----------------------------------------------------*/
.contacts-list {
  display: flex;
  flex-direction: column;
  font-family: var(--mono);
  font-size: 12px;
  max-height: calc(100vh - 180px);
  overflow-y: auto;
}
.contacts-list .empty {
  color: var(--text-muted);
  text-align: center;
  padding: 24px 0;
  margin: 0;
}
.contact-row {
  display: grid;
  grid-template-columns: 60px 1.2fr 1fr 1fr 1fr auto;
  gap: 14px;
  padding: 10px 0;
  border-bottom: 1px solid var(--border-soft);
  align-items: baseline;
}
.contact-row:last-child { border-bottom: none; }
.contact-row.is-clickable {
  cursor: pointer;
  padding: 10px 10px;
  margin: 0 -10px;
  border-radius: var(--radius);
  border-bottom: 1px solid var(--border-soft);
  transition: background .12s, box-shadow .12s;
}
.contact-row.is-clickable:hover {
  background: rgba(245,165,36,.06);
  box-shadow: inset 0 0 0 1px rgba(245,165,36,.25);
}
.contact-row.is-clickable:focus-visible {
  outline: none;
  background: rgba(245,165,36,.08);
  box-shadow: inset 0 0 0 1px var(--amber);
}
.contact-row.is-clickable:active { transform: translateY(1px); }
.contact-row.is-head {
  color: var(--text-muted);
  font-size: 10px;
  letter-spacing: .18em;
  text-transform: uppercase;
  padding: 6px 0 10px;
  border-bottom: 1px dashed var(--border);
  position: sticky;
  top: 0;
  background: var(--bg-elev);
  z-index: 1;
}
.contact-row .c-id     { color: var(--text-muted); }
.contact-row .c-name   { color: var(--text); font-family: var(--sans); font-size: 13px; font-weight: 500; }
.contact-row .c-phone  { color: var(--amber); font-variant-numeric: tabular-nums; }
.contact-row .c-outcome{ color: var(--text-dim); text-transform: uppercase; letter-spacing: .06em; font-size: 11px; }
.contact-row .c-outcome.is-ok     { color: var(--green); }
.contact-row .c-outcome.is-retry  { color: var(--amber); }
.contact-row .c-outcome.is-danger { color: var(--red); }
.contact-row .c-outcome.is-none   { color: var(--text-muted); }
.contact-row .c-agent  { color: var(--text-dim); }
.contact-row .c-agent.is-none { color: var(--text-muted); }
.contact-row .c-status {
  font-size: 10px;
  letter-spacing: .12em;
  text-transform: uppercase;
  padding: 2px 8px;
  border-radius: var(--radius);
  border: 1px solid var(--border);
  color: var(--text-dim);
  white-space: nowrap;
}
.contact-row .c-status.is-pending   { color: var(--text-dim);  border-color: var(--border); }
.contact-row .c-status.is-callback  { color: var(--amber);     border-color: var(--amber-dim); }
.contact-row .c-status.is-done      { color: var(--green);     border-color: var(--green-dim); }
.contact-row .c-status.is-blacklist { color: var(--red);       border-color: var(--red-dim); }

@media (max-width: 720px) {
  .contact-row { grid-template-columns: 1fr auto; gap: 4px 12px; }
  .contact-row.is-head { display: none; }
  .contact-row .c-id     { grid-column: 1; }
  .contact-row .c-status { grid-column: 2; grid-row: 1; }
  .contact-row .c-name   { grid-column: 1 / -1; }
  .contact-row .c-phone  { grid-column: 1 / -1; }
  .contact-row .c-outcome{ grid-column: 1; }
  .contact-row .c-agent  { grid-column: 2; text-align: right; }
}

/* --- Login page --------------------------------------------------------*/
.login-page {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 24px;
}
.login-wrap {
  width: 100%;
  display: flex;
  justify-content: center;
}
.login-card {
  width: min(380px, 100%);
  gap: 14px;
  padding: 28px 26px;
}
.login-brand {
  display: flex;
  align-items: baseline;
  gap: 10px;
  justify-content: center;
  font-family: var(--mono);
  letter-spacing: .02em;
}
.login-subtitle {
  margin: 0;
  text-align: center;
  font-family: var(--mono);
  font-size: 10px;
  letter-spacing: .24em;
  color: var(--text-muted);
  text-transform: uppercase;
}
.login-field {
  display: flex;
  flex-direction: column;
  gap: 4px;
}
.login-field span {
  font-family: var(--mono);
  font-size: 10px;
  letter-spacing: .18em;
  color: var(--text-muted);
  text-transform: uppercase;
}
.login-field input {
  background: var(--bg-elev-2);
  border: 1px solid var(--border);
  color: var(--text);
  padding: 10px 12px;
  font-family: var(--mono);
  font-size: 14px;
  border-radius: var(--radius);
  outline: none;
  transition: border-color .15s, box-shadow .15s;
}
.login-field input:focus {
  border-color: var(--amber);
  box-shadow: 0 0 0 2px rgba(245,165,36,.15);
}
.login-error {
  margin: 0;
  min-height: 18px;
  font-family: var(--mono);
  font-size: 12px;
  color: var(--red);
  text-align: center;
}

/* --- Operators list ----------------------------------------------------*/
.ops-add-form {
  display: grid;
  grid-template-columns: 1fr 1fr 140px auto;
  gap: 8px;
}
.ops-add-form input {
  background: var(--bg-elev-2);
  border: 1px solid var(--border);
  color: var(--text);
  padding: 9px 12px;
  font-family: var(--mono);
  font-size: 13px;
  border-radius: var(--radius);
  outline: none;
  transition: border-color .15s, box-shadow .15s;
}
.ops-add-form input:focus {
  border-color: var(--amber);
  box-shadow: 0 0 0 2px rgba(245,165,36,.15);
}
.ops-error {
  margin: -6px 0 0;
  min-height: 16px;
  font-family: var(--mono);
  font-size: 11px;
  color: var(--red);
}
.ops-list {
  display: flex;
  flex-direction: column;
  font-family: var(--mono);
  font-size: 12px;
  max-height: calc(100vh - 280px);
  overflow-y: auto;
}
.ops-list .empty {
  color: var(--text-muted);
  text-align: center;
  padding: 24px 0;
  margin: 0;
}
.op-row {
  display: grid;
  grid-template-columns: 1.2fr 1.2fr auto auto auto;
  gap: 12px;
  padding: 10px 0;
  border-bottom: 1px solid var(--border-soft);
  align-items: center;
}
.op-row:last-child { border-bottom: none; }
.op-row .op-name {
  color: var(--text);
  font-family: var(--sans);
  font-size: 13px;
  font-weight: 500;
}
.op-row .op-created {
  color: var(--text-muted);
  font-size: 11px;
}
.op-row .op-ext {
  color: var(--text-muted);
  font-size: 11px;
  white-space: nowrap;
}
.op-row .op-ext strong {
  color: var(--text);
  font-weight: 600;
}
.op-row .op-state {
  font-size: 10px;
  letter-spacing: .12em;
  text-transform: uppercase;
  padding: 2px 8px;
  border-radius: var(--radius);
  border: 1px solid var(--border);
  white-space: nowrap;
}
.op-row .op-state.is-active   { color: var(--green); border-color: var(--green-dim); background: rgba(90,193,142,.06); }
.op-row .op-state.is-inactive { color: var(--text-muted); }
.op-row .op-actions {
  display: flex;
  gap: 6px;
  justify-content: flex-end;
}

@media (max-width: 720px) {
  .ops-add-form { grid-template-columns: 1fr; }
  .op-row { grid-template-columns: 1fr auto; gap: 4px 12px; }
  .op-row .op-created { grid-column: 1; }
  .op-row .op-ext     { grid-column: 1; }
  .op-row .op-state   { grid-column: 2; grid-row: 1; }
  .op-row .op-actions { grid-column: 1 / -1; justify-content: flex-start; flex-wrap: wrap; }
}

/* --- Monitoraggio operatori --------------------------------------------*/
.mon-list {
  display: flex;
  flex-direction: column;
  font-family: var(--mono);
  font-size: 12px;
  max-height: calc(100vh - 180px);
  overflow-y: auto;
}
.mon-list .empty {
  color: var(--text-muted);
  text-align: center;
  padding: 24px 0;
  margin: 0;
}
.mon-row {
  display: grid;
  grid-template-columns: 1.4fr 70px 70px 2.4fr 1fr;
  gap: 14px;
  padding: 12px 0;
  border-bottom: 1px solid var(--border-soft);
  align-items: baseline;
}
.mon-row:last-child { border-bottom: none; }
.mon-row.is-head {
  color: var(--text-muted);
  font-size: 10px;
  letter-spacing: .18em;
  text-transform: uppercase;
  padding: 6px 0 10px;
  border-bottom: 1px dashed var(--border);
  position: sticky;
  top: 0;
  background: var(--bg-elev);
  z-index: 1;
}
.mon-row .m-op {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}
.mon-row .m-op-name {
  color: var(--text);
  font-family: var(--sans);
  font-size: 13px;
  font-weight: 500;
}
.mon-row .m-calls,
.mon-row .m-contacts {
  font-size: 16px;
  color: var(--text);
  font-variant-numeric: tabular-nums;
}
.mon-row .m-last { color: var(--text-muted); white-space: nowrap; }
.mon-row .m-outcomes { display: flex; flex-wrap: wrap; gap: 5px; }
.mon-none { color: var(--text-muted); }
.mon-chip {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 2px 8px;
  border: 1px solid var(--border);
  border-radius: 999px;
  font-size: 10px;
  letter-spacing: .04em;
  text-transform: uppercase;
  color: var(--text-dim);
  background: var(--bg-elev-2);
}
.mon-chip b { font-variant-numeric: tabular-nums; color: var(--text); }
.mon-chip.is-ok     { border-color: var(--green-dim); color: var(--green); }
.mon-chip.is-retry  { border-color: var(--amber-dim); color: var(--amber); }
.mon-chip.is-danger { border-color: var(--red-dim);   color: var(--red); }
.mon-tag {
  font-size: 9px;
  letter-spacing: .12em;
  text-transform: uppercase;
  padding: 2px 7px;
  border-radius: var(--radius);
  border: 1px solid var(--border);
  white-space: nowrap;
}
.mon-tag.is-active   { color: var(--green); border-color: var(--green-dim); background: rgba(90,193,142,.06); }
.mon-tag.is-inactive { color: var(--text-muted); }
.mon-tag.is-ghost    { color: var(--blue); border-color: rgba(122,162,247,.35); background: rgba(122,162,247,.06); }

@media (max-width: 720px) {
  .mon-row { grid-template-columns: 1fr auto; gap: 6px 12px; }
  .mon-row.is-head { display: none; }
  .mon-row .m-op       { grid-column: 1 / -1; }
  .mon-row .m-calls::before    { content: 'chiamate: '; color: var(--text-muted); font-size: 10px; }
  .mon-row .m-contacts::before { content: 'contatti: '; color: var(--text-muted); font-size: 10px; }
  .mon-row .m-outcomes { grid-column: 1 / -1; }
  .mon-row .m-last     { grid-column: 1 / -1; }
}

/* --- CRM ----------------------------------------------------------------*/
.crm-toolbar {
  display: grid;
  grid-template-columns: 1fr 160px 200px auto;
  gap: 8px;
  align-items: center;
}
.crm-toolbar input[type="search"],
.crm-toolbar select {
  background: var(--bg-elev-2);
  border: 1px solid var(--border);
  color: var(--text);
  padding: 8px 12px;
  font-family: var(--mono);
  font-size: 13px;
  border-radius: var(--radius);
  outline: none;
  transition: border-color .15s, box-shadow .15s;
}
.crm-toolbar input[type="search"]:focus,
.crm-toolbar select:focus {
  border-color: var(--amber);
  box-shadow: 0 0 0 2px rgba(245,165,36,.15);
}
.crm-toolbar-actions { display: flex; gap: 6px; justify-content: flex-end; }

.crm-list {
  display: flex;
  flex-direction: column;
  font-family: var(--mono);
  font-size: 12px;
  max-height: calc(100vh - 260px);
  overflow-y: auto;
}
.crm-list .empty {
  color: var(--text-muted);
  text-align: center;
  padding: 24px 0;
  margin: 0;
}
.crm-row {
  display: grid;
  grid-template-columns: 56px 1.5fr 1fr 110px 1fr 56px 92px;
  gap: 14px;
  padding: 10px 0;
  border-bottom: 1px solid var(--border-soft);
  align-items: center;
}
.crm-row:last-child { border-bottom: none; }
.crm-row.is-head {
  color: var(--text-muted);
  font-size: 10px;
  letter-spacing: .18em;
  text-transform: uppercase;
  padding: 6px 0 10px;
  border-bottom: 1px dashed var(--border);
  position: sticky;
  top: 0;
  background: var(--bg-elev);
  z-index: 1;
}
.crm-row.is-clickable {
  cursor: pointer;
  padding: 10px;
  margin: 0 -10px;
  border-radius: var(--radius);
  border-bottom: 1px solid var(--border-soft);
  transition: background .12s, box-shadow .12s;
}
.crm-row.is-clickable:hover {
  background: rgba(245,165,36,.06);
  box-shadow: inset 0 0 0 1px rgba(245,165,36,.25);
}
.crm-row.is-clickable:focus-visible {
  outline: none;
  background: rgba(245,165,36,.08);
  box-shadow: inset 0 0 0 1px var(--amber);
}
.crm-row .cr-id      { color: var(--text-muted); }
.crm-row .cr-name    { color: var(--text); font-family: var(--sans); font-size: 13px; font-weight: 500; }
.crm-row .cr-company { color: var(--text-muted); font-weight: 400; }
.crm-row .cr-phone   { color: var(--amber); font-variant-numeric: tabular-nums; }
.crm-row .cr-assigned{ color: var(--text-dim); }
.crm-row .cr-none    { color: var(--text-muted); }
.crm-row .cr-attempts{ color: var(--text-dim); font-variant-numeric: tabular-nums; text-align: center; }
.crm-row .cr-actions { display: flex; justify-content: flex-end; }
.crm-row.is-head .cr-attempts { text-align: center; }

.crm-pager {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 16px;
  padding-top: 6px;
}
.crm-page-info {
  font-family: var(--mono);
  font-size: 12px;
  color: var(--text-muted);
  font-variant-numeric: tabular-nums;
  min-width: 120px;
  text-align: center;
}

@media (max-width: 860px) {
  .crm-toolbar { grid-template-columns: 1fr 1fr; }
  .crm-toolbar input[type="search"] { grid-column: 1 / -1; }
  .crm-toolbar-actions { grid-column: 1 / -1; justify-content: flex-start; }
  .crm-row { grid-template-columns: 1fr auto; gap: 4px 12px; }
  .crm-row.is-head { display: none; }
  .crm-row .cr-id       { grid-column: 1; }
  .crm-row .cr-status   { grid-column: 2; grid-row: 1; justify-self: end; }
  .crm-row .cr-name     { grid-column: 1 / -1; }
  .crm-row .cr-phone    { grid-column: 1; }
  .crm-row .cr-assigned { grid-column: 2; text-align: right; justify-self: end; }
  .crm-row .cr-attempts { grid-column: 1; text-align: left; }
  .crm-row .cr-actions  { grid-column: 2; }
}

/* --- CRM · dettaglio contatto ------------------------------------------*/
.crm-detail { display: flex; flex-direction: column; gap: 18px; }
.crm-detail .empty {
  color: var(--text-muted);
  font-family: var(--mono);
  text-align: center;
  padding: 24px 0;
  margin: 0;
}
.crm-form {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
}
.crm-f {
  display: flex;
  flex-direction: column;
  gap: 4px;
}
.crm-f.is-wide { grid-column: 1 / -1; }
.crm-f > span {
  font-family: var(--mono);
  font-size: 10px;
  letter-spacing: .18em;
  text-transform: uppercase;
  color: var(--text-muted);
}
.crm-f input,
.crm-f select,
.crm-f textarea {
  background: var(--bg-elev-2);
  border: 1px solid var(--border);
  color: var(--text);
  padding: 9px 12px;
  font-family: var(--mono);
  font-size: 13px;
  border-radius: var(--radius);
  outline: none;
  transition: border-color .15s, box-shadow .15s;
}
.crm-f textarea { resize: vertical; min-height: 56px; line-height: 1.5; }
.crm-f input:focus,
.crm-f select:focus,
.crm-f textarea:focus {
  border-color: var(--amber);
  box-shadow: 0 0 0 2px rgba(245,165,36,.15);
}
.crm-meta {
  grid-column: 1 / -1;
  display: flex;
  flex-wrap: wrap;
  gap: 6px 18px;
  font-family: var(--mono);
  font-size: 11px;
  color: var(--text-muted);
  padding-top: 4px;
  border-top: 1px solid var(--border-soft);
}
.crm-meta b { color: var(--text); }
.crm-form-actions {
  grid-column: 1 / -1;
  display: flex;
  justify-content: space-between;
  gap: 8px;
}
.crm-history { display: flex; flex-direction: column; gap: 8px; }
.crm-history .label { padding-bottom: 6px; border-bottom: 1px dashed var(--border); }

@media (max-width: 600px) {
  .crm-form { grid-template-columns: 1fr; }
}

/* --- Scrollbar ---------------------------------------------------------*/
::-webkit-scrollbar            { width: 8px; height: 8px; }
::-webkit-scrollbar-track      { background: transparent; }
::-webkit-scrollbar-thumb      { background: var(--border); border-radius: 4px; }
::-webkit-scrollbar-thumb:hover { background: var(--text-muted); }